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You can claim upto $700 / passenger for flight delays. Check the amount airlines owes for you.
E.g., 15.11.2019

Flight Cancellation Compensation

You can get canceled flight compensation up to $700 from the airlines under EU Law

Flight cancellation can put any passenger in distress, which leads entire travel plans in suffering and the consequences could be serious. It's one of the most frustrating things to experience for any air traveler. Maybe an important opportunity or appointment is in unwarranted jeopardy.

When an airline cancels a flight, you may be eligible for compensation under the EU Regulation EC 261, provided it wasn’t canceled due to extraordinary circumstances, or situations which are beyond the control of the airlines.

What to do when flight is cancelled?

If the flight is canceled without prior notice of at least 14 days, you can ask for compensation of up to $700 (i.e., €600) from the airline as per EU Regulation 261/2004.

You do not need to be an EU citizen to claim compensation for a canceled flight. It is sufficient if the departure was from any EU airport (with any airline), or the arrival was at any EU airport booked with an EU registered airline.

However, keep in mind that if you have taken advantage of the replacement flight or alternative transportation, which takes you to the final destination on time, no reimbursement or refund can be claimed.

Rights under EU 261 Rule for Flight Cancellations

According to European Union Regulation, EC 261/2004, air passengers are entitled to compensation between €125 and €600 for flight cancellations without prior notice of at least 14 days. The compensation amount varies based on the route distance and length of delay.

For last minute cancellations, or if you were not informed earlier, you can ask for a refund of your flight ticket cost, which should be credited within 7 working days. Or, the airline must provide a replacement flight to your final destination as per your convenience.

You will probably be re-routed on a flight operated by the same airline, or their partnered airline. If the rescheduled flight delays for more than 2 hours at the final destination, you might be eligible for compensation under the EU 261 Rule.

You are not eligible for compensation if...

  • you reached your final destination on time
  • you have been informed 14 days prior to the scheduled departure date, but then you can ask for a refund of your ticket cost
  • there involve any extraordinary circumstances such as bad weather, or security concerns, which are beyond the control of the airlines.

You are eligible for compensation if the rescheduled flight gets delayed on arrivals for over 2 hours. Here are the situations when you can claim if your flight is cancelled..

Arrival and Departure EU Airline Non-EU Airline
1. Flight departing from an EU airport and arrival within EU Yes Yes
2. Flight departure from an EU airport and arrival outside the EU Yes Yes
3. Flight departure from a non-EU airport and arrival to an EU airport Yes No
4. Flight departure from outside the EU and arrival outside the EU No No

The rules for claiming compensation are sometimes complicated. There are other rules that allow the airline to reduce the amount of compensation up to 50%. If you are not so familiar, that's no problem. We assist you to understand your rights here.

1: If your flight is canceled 0 to 7 days prior departure:

If your flight has been canceled less than 7 days before the scheduled departure, but the airline offered you an alternative transportation, which takes you the final destination with exceeded time limits, you may request compensation.

Check the table below to know the amount that you can claim:

Route Distance Length of Delay Compensation
<1,500 km Departure - at least 1 hour earlier & Arrival - up to 2 hours later €125
Arrival - at least 2 hours late €250
1,500 km - 3,500 km Departure - at least 1 hour earlier & Arrival - up to 3 hours later €200
Arrival - at least 3 hours later €400
3,500+ km Departure - at least 1 hour earlier & Arrival - up to 4 hours later €300
Arrival - at least 4 hours later €600

2: If your flight was canceled between 7 and 14 days before departure:

Route Distance Length of Delay Compensation
<1,500 km Departure - 2+ hours earlier and arrival - 2 hours later €125
Arrival - 4+ hours later (or)
Departure - 2+ hours earlier and arrival - 2+ hours later
€250
1,500 km - 3,500 km Departure - 2+ hours earlier and arrival - 3 hours later €200
Arrival - 4+ hours later (or)
Departure - 2+ hours earlier and arrival - 3 to 4 hours later
€400
3,500+ km Departure - 2+ hours earlier and arrival - 4 hours later €300
Arrival - 4+ hours later €600

3: You were informed about flight cancellation 14 days before flight departure date

Under EC Regulation 261/2004, you are not entitled to compensation if you have been informed of the flight cancellation at least 14 days prior to the scheduled departure.

Please note that you will not receive any compensation if your flight delays or gets canceled due to extraordinary circumstances (such as earthquake, volcanic eruption, strike).

However, you are entitled to compensation for technical defects and if you have experienced cancellation less than 14 days before (see the above table).

What happens if my flight is cancelled due to weather?

Flight cancellations can be due to numerous reasons. Bad weather conditions, Acts of God, Hurricane, or Tsunami aren’t control of the airlines. Thus no compensation can be claimed under such extraordinary circumstances, which are beyond the control of airlines.

If there's news of the other airlines to be operational under weather conditions, you might be eligible for compensation.

What are Extraordinary circumstances?

Extraordinary circumstances are the conditions - beyond the control of airlines - that cause flight disruption, despite taking preventive measures.

The following are the extraordinary circumstances that preclude compensation

  1. "Act of God" e.g. earthquake, volcanic eruption, bad weather, tsunami, etc.
  2. Airport staff strike, or air traffic control (ATC).
  3. Invisible technical problems, such as bird hitting the plane engine.
  4. Political unrest, Terrorist attacks, etc.

Flight cancellations - Can I Get Refund or Replacement

If your flight gets cancelled,

  • You can ask full refund of the flight ticket cost, (OR)
  • Replacement flight to the final destination with the same air carrier on another flight at the same date (OR)
  • Replacement flight to the final destination with the same air carrier on another flight at a later date.

Note: If you choose the 2nd option then the airline should provide the following facilities to you:

  • Foods & Beverages;
  • Two telephone calls, emails, fax messages;
  • Reasonable hotel accommodation where a stay of one or more nights becomes necessary.
  • Transport facility between the airport and place of accommodation.

These are deemed responsibilities of the airlines to ensure that your journey is safe and comfortable.

If you were offered an alternate flight but that was delayed on arrival then also you can claim flight delay compensation under EC Regulation 261/2004.

You can use the free compensation checker tool to see how much you can ask from the airline for your canceled or delayed flight.

Claim Flights is an expert in properly classifying technical defects and so-called "Act of God" or exceptional circumstances.

We at Claim Flights make it easy for you to enforce your compensation claim for flight cancellations without any unnecessary complications.

All the nationalities, including US citizens, can avail our services for making their claims if their travel suffered due to airline cancellations.

Things you should do before you can apply for compensation

If you are already at the airport, we recommend you the following points:

  • Always try to stay close to the gate. Thus, you could hear the announcements clearly that may help you to understand the real status of your scheduled flight and find out the reason for flight cancellation.
  • If possible, collect and store letters in printed format. To provide all necessary shreds of evidence for the flight failure.
  • Make sure that you check-in early. So you can prove that you were actually at the airport at the time the flight was canceled.
  • And (of course) keep your booking and billing records. Because it is important that you at least know your booking number.

How We Can Help You For Your Claim?

We support you in enforcing your claims by making our service available to you 24/7. We provide you with a comprehensive user interface that allows you to complete the claim process within few minutes.

Many people consider that their chances are very rare to win against the airline, but we - Claim Flights proves the opposite. Our claim experts have all the expertise on claiming compensation for the stranded passengers.

Why Choose Us?

Claim Flights works on a "No Win - No Fee" base. We don't charge any extra cost for our services. We have made it our primary goal to help the stranded passengers, and all our users get well-deserved compensation.

We are the best site on the internet for providing information on rights for flight cancellations. For passengers who are looking for a professional service provider, we are their first choice.

We provide you with up-to-date information and ensure that you are kept updated at all times throughout the process.

You receive the reimbursement without having to invest your valuable time and money.

At Claim Flights, we make it easy for you to enforce your rights without any unnecessary complications.

We provide you the best service for dealing with airlines from all over Europe and also ensure you a hassle-free process all the way to get your money back.

Flight Compensation Calculator

Some air travelers found difficult to figure out exactly how much compensation they can claim from the airline.

With our flight compensation calculator, you can easily calculate the total amount and thus avoid confusion at later. You just need to enter your flight number and flight date.

Once you've entered your details, we'll show you more information so that you can fully understand the true facts about your canceled flight. To avoid difficulties in tracking data, please always provide the correct information.

FAQ's

1: What to do when your flight is cancelled?

There are some actions or steps you need to take to assert your rights...

  • Contact airline customer support and ask them to rebook you onto another flight
  • Get free access to your airline's website, or social media while at the airport
  • Ask the airline to pay for your meals and refreshments
  • Ask for hotel accommodations, if the replacement flight is later than 5 hours, or on another day
  • Keep your receipts if your canceled flight ends up costing you some extra money
  • Don't sign anything or accept any vouchers
  • Stay calm and be nice to the airline staff
  • At the airport, ask gate agents for help as they are responsible for processing and boarding the passengers
  • Know your rights & ask for airline cancellation compensation
  • 2. What is 'flight cancellation'?

    Under EU Law, a flight is considered as canceled if the flight you booked did not take-off as previously planned.

    But in the US, a flight is considered as canceled if the airplane never left the tarmac.

    3: Why do flights get cancelled?

    Flight cancellations occur when the airline does not operate the flight due to certain reason. But the airline should reimburse the flight ticket cost if the delay or cancellation is through their own fault, but not if the cause is beyond their control, such as extreme weather.

    4: Which law applies with regard to claim compensation for flight cancellations?

    In Europe, EC 261 Rule sets out the criteria that must be met in order to claim compensation.

    If your flight was delayed or gets cancelled, or if you were denied boarding due to overbooking, or missed connecting flight, you can claim compensation up to $700 from the airlines under the EU law.

    In the US, Tarmac Delay Rule applies to addresses the problem of passengers being stranded on the ground aboard aircraft, denied boarding, flight delays or missed connections.

    5. If an airline cancels a flight what are my rights?

    If the airline canceled the original flight without prior information you may get compensation.

    Both US (Department of Transportation (DOT)) and European Union take serious note on flight canceled by air carriers and have carefully provided adequate compensation to air passengers.

    Under EU 261 Rule...

    You are entitled to refund or replacement:

    • You can claim a full refund of ticket cost (OR)
    • Alternate flight to the final destination with the same carrier on next schedule (OR)
    • Alternate flight to the final destination at a later schedule as per your convenience, subject to availability of seat and passenger request.

    You are also entitled to "Right to Care" service which includes following:

    • Ask the airline to pay for your meals, refreshments
    • Two phone calls, e-mails, faxes for communication
    • Hotel accommodation (if stay becomes necessary)
    • Transportation between the airport and the hotel accommodation

    6. How much compensation can I claim?

    According to EU air passenger rights Regulation (EC) No. 261/2004, you can claim compensation up to $700 per person. The amount of compensation depends upon your arrival delay and route distance.

    Use our compensation calculator to determine the exact amount of the sum you can ask for flight cancellation.

    7: What if I cancel my flight?

    If you want to cancel your booked flight ticket, you are bound by the terms and conditions set out by the airline at the time of booking.

    You will get a refund of the flight ticket cost. However, the fees and taxes are deducted. Some airlines deduct processing fees from the payout sum. Every airline has its own flight cancellation policy.

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